SLA Performance Tracker

Analyse response and resolution SLA compliance across priorities, trades and buildings

Sample data — import your own data to get started Template
Select a CSV or TXT file to upload

Paste CSV data directly — useful when file uploads are blocked by corporate proxy (Zscaler, etc.)

Paste a JSON array of objects. Keys become column headers.

Publish your Google Sheet first: File → Share → Publish to web → CSV, then paste the URL below. You can also paste a normal edit URL and we'll try to convert it.

Calculates response/resolution compliance against configurable SLA targets
Click Analyse SLA to measure response and resolution compliance